CellTrust SL2™ Communication Platform Terms & Conditions and Frequently Asked Questions
SL2 Communication Platform is used by organizations to communicate via text messages and voice calls. These organizations must obtain your consent in order to communicate with you using SL2. Your consent will only be granting permissions to the specific company that invited you (“Inviting Company”).
IMPORTANT: To provide consent you must follow the enrollment established by the Inviting Company. By providing consent you are expressly authorizing the Inviting Company (and any party acting on their behalf) to contact you at the phone number you used to consent to the communications, and you are agreeing that the Inviting Company may communicate with you by text message in accordance with the privacy policy and conditions provided to you by the Inviting Company. Please understand that under the laws in certain jurisdictions, the communications sent to you through SL2 may be considered automatic telephone dialing systems and the communications may be considered informational or marketing, and by consenting to receive communications from the Inviting Company via SL2, you consent to these communications. You also agree that you are authorized to consent to receiving communications for the phone number used to opt in. You may opt out of such communications at any time by sending the opt-out keyword to the Inviting Company’s phone number or by contacting . Opt-out and help keywords are required to be functional for all SL2 phone numbers. Carrier message and data rates may apply.
Opting in to receive SL2 communications is not a condition of your purchase or use of services with the Inviting Company; however, some communication capabilities with the Inviting Company may be impeded without your enrollment. For more information, please contact the Inviting Company directly or you may reach CellTrust for further guidance at . For CellTrust’s privacy policy please see https://www.celltrust.com/privacy-statement/.
Frequently Asked Questions
What is the SL2 Communication Platform?
How Do I Enroll for SL2 Communications?
How often will I receive communications?
How do I opt out or stop receiving text messages or voice calls?
What are the benefits of using the SL2 Communication Platform?
What do I do if my phone number changes?
What do I do if I change carriers?
Will you send me ads or marketing offers?
How much does this service cost me?
Can I enroll more than one phone number?
Can I receive communications internationally?
I still have questions; how can I reach a real person?
WHAT IS THE SL2 COMMUNICATION PLATFORM?
SL2 helps companies keep personal and business communications separated and enables companies to offer improved security and record-keeping of communications. This capability helps companies meet the compliancy requirements of laws like FOIA, HIPAA, FINRA, SEC, Sunshine Laws and Public Records Laws, among others.
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HOW DO I ENROLL FOR SL2 COMMUNICATIONS?
By enrolling, you are providing your consent and opting in to communicate with the Inviting Company via voice and text messages through the SL2 Communication Platform. If you properly enroll, you will receive a text message on the enrolled phone number that confirms your enrollment. Each Inviting Company has their own policies for enrolling and obtaining your consent to receive text messages via SL2. Some methods that may be used to enroll are listed below:
Enrolling by text message: You send a text or opt-in keyword to a number you want to communicate with by text message.
Enrolling by verbal consent: You tell a team member of the Inviting Company that you want to communicate with them by text message.
Enrolling by email: You reply to an email or click a link in an email to agree to communicate with the Inviting Company by text message.
The Inviting Company is your best source to explain their specific enrollment procedure for text message communications. If you are uncertain about which Inviting Company you are communicating with, you can always reach out to to assist you.
HOW OFTEN WILL I RECEIVE COMMUNICATIONS?
The frequency of text messages and calls you receive will depend upon your relationship with the Inviting Company and its employees and representatives. Just as with other communication tools, some individuals may communicate with their bank, financial advisor, government or medical resources more often than others.
If you feel you are receiving more communications than desired, you can let the Inviting Company know or opt out of receiving communications by sending the opt-out keyword to the Inviting Company’s phone number, and that number should no longer be able to send you communications. Alternatively, you can contact for assistance.
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HOW DO I OPT OUT OR STOP RECEIVING TEXT MESSAGES OR VOICE CALLS?
If you no longer want to receive communications via SL2, send the opt-out keyword to the Inviting Company number and that number should no longer be able to send you communications. Helpful Hints: This opt-out keyword needs to be sent from the phone number where you want to stop receiving messages. If you have more than one phone number enrolled, you will need to follow this process with each phone number or contact the Inviting Company for assistance. Alternatively, you can contact for assistance.
If you want to stop receiving text messages or voice calls from only certain people from the Inviting Company, please contact the Inviting Company and let them know. They can help walk you through the process to limit who communicates with you via SL2.
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WHAT ARE THE BENEFITS OF USING THE SL2 COMMUNICATION PLATFORM?
SL2 helps to increase security and compliancy of your communications with the Inviting Company.
Some regulations exist that prohibit text messages and voice calls unless the security and compliance features that are in SL2 are available. SL2 enables organizations, like your Inviting Company, to be able to communicate with you through text messages and voice calls when they might have not been otherwise allowed to do so.
SL2 is intended to help organizations like the Inviting Company follow their rules and improve their ability to communicate with users like you.
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WHAT DO I DO IF MY PHONE NUMBER CHANGES?
If your phone number changes, you should let the Inviting Company know right away to avoid your messages being sent to your old number. Ideally, you should follow the opt out process described above before you change your phone number. You will also need to enroll your new phone number following the same enrollment process described above to enable communications to your new phone number.
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WHAT DO I DO IF I CHANGE CARRIERS?
If you change carriers but keep the same phone number, you should let the Inviting Company know so they can help you test the SL2 communications to ensure they are still properly functioning. In some instances, you may need to enroll the number again.
If you change carriers and change your phone number, you should let the Inviting Company know right away to avoid your messages being sent to your old number. Ideally, you should follow the opt out process described above before you change your phone number. You will also need to enroll your new phone number following the same enrollment process described above to enable communications to your new phone number.
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WILL YOU SEND ME ADS OR MARKETING OFFERS?
CellTrust will not be sending you any ads, marketing, or other communications itself.
Under current laws “marketing” can mean any offer of goods or services. If someone from the Inviting Company tells you about a new product they have that might help you, those details could be considered marketing. CellTrust requests that you include consent to marketing communications so that the representatives from the Inviting Company do not have to use a different method of communicating with you if they want to give you information about available products or services.
If you have questions about the specific types of text messages and voice calls you will receive through the SL2 Communication Platform, please contact the Inviting Company. They can provide you with more details about how they specifically use SL2 to communicate with you and address any concerns you have about the types of communications.
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HOW MUCH DOES THIS SERVICE COST ME?
CellTrust does not charge you anything to communicate with the Inviting Company through the SL2 Communication Platform, but messaging or data rates from your carrier may apply.
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CAN I ENROLL MORE THAN ONE PHONE NUMBER?
Yes. You are welcome to enroll as many phone numbers as the Inviting Company allows, but each phone number will need to be enrolled separately. If you decide to opt out and no longer receive text messages or voice calls via SL2, you will need to be sure to follow the opt out process for each number you have enrolled.
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CAN I RECEIVE COMMUNICATIONS INTERNATIONALLY?
Your ability to communicate with the Inviting Company while abroad will depend upon your carrier, the specific coverage you have with your carrier, and any rules or policies of the Inviting Company.
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I STILL HAVE QUESTIONS; HOW CAN I REACH A REAL PERSON?
You can reach the Inviting Company for more information using their standard email addresses and phone numbers. If you need CellTrust’s help in getting in touch with someone from the Inviting Company, please email us at .
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