CellTrust SL2™ Communication Platform
Terms & Conditions and Frequently Asked Questions
SL2 Communication Platform is used by organizations to communicate via text messages and voice calls. You must provide your consent in order to enable these communications. Your consent will only be granting permissions to the company that invited you (“Inviting Company”).
IMPORTANT: To provide consent you must follow the enrollment process below. By providing consent you are expressly authorizing the Inviting Company (and any party acting on their behalf ) to contact you at the phone number you used to complete the enrollment process, and you are agreeing that the Inviting Company may use automatic telephone dialing systems and artificial or prerecorded voices to contact you with communications that may be informational or marketing. You also agree that you are authorized to consent to receiving communications for the phone number used to opt in. You may opt out of such communications at any time by sending SL2STOP from the phone number you used to opt in. Carrier message and data rates may apply.
Opting in to receive SL2 communications is not a condition of your purchase or use of services with the Inviting Company; however, some communication capabilities with the Inviting Company may be impeded without your enrollment. For more information, please contact the Inviting Company directly or you may reach CellTrust for further guidance at 
. For CellTrust’s privacy policy please see https://www.celltrust.com/privacy-statement/.
Frequently Asked Questions
What is the SL2 Communication Platform?
How Do I Enroll for SL2 Communications?
How often will I receive communications?
How do I opt out or stop receiving text messages or voice calls?
What are the benefits of using the SL2 Communication Platform?
What do I do if my phone number changes?
What do I do if I change carriers?
Will you send me ads or marketing offers?
How much does this service cost me?
Can I enroll more than one phone number?
Can I receive communications internationally?
I still have questions; how can I reach a real person?
What is the SL2 Communication Platform?
SL2 helps companies keep personal and business communications separated and enables companies to offer improved security and record-keeping of communications. This capability helps companies meet the compliancy requirements of laws like FOIA, HIPAA, FINRA, SEC, Sunshine Laws and Public Records Laws, among others.
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How Do I Enroll for SL2 Communications?
By enrolling, you are providing your consent and opting in to communicate with the Inviting Company via voice and text messages through the SL2 Communication Platform. If you properly enroll, you will receive a text message on the enrolled phone number that confirms your enrollment.
Enrolling by text message:
- The company you want to enroll with will provide an opt-in phone number and an opt-in keyword.
- Using the phone from which you want to receive communications, send the opt-in keyword to the opt-in phone number. Helpful Hint: The keyword is case-sensitive and needs to be submitted exactly as provided.
Example: If the opt-in keyword is “SL2START” and the opt-in phone number is 480-555-4343, text SL2START to 480-555-4343 from the phone number you want to enroll.
Enrolling by email invite:
- You will receive an email from CellTrust SL2 Updates (
) with a link to consent to communications. - Confirm that the phone number included in the email is the correct phone number that you want to enroll.
- Click the link in the email to confirm your consent. YOU WILL NEVER BE REQUIRED TO ENTER PERSONAL OR BUSINESS INFORMATION THROUGH THIS LINK.
How often will I receive communications?
The frequency of text messages and calls you receive will depend upon your relationship with the Inviting Company and its employees and representatives. Just as with other communication tools, some individuals may communicate with their bank, financial advisor, government or medical resources more often than others.
If you feel you are receiving more communications than desired, you can let the Inviting Company know or opt out of receiving communications by texting SL2STOP to the Inviting Company number, and that number should no longer be able to send you communications.
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How do I opt out or stop receiving text messages or voice calls?
If you no longer want to receive any communications via SL2, text SL2STOP to the Inviting Company number and that number should no longer be able to send you communications. Helpful Hints: This opt out keyword needs to be provided in all caps with no other language in the message and sent from the phone number where you want to stop receiving messages. If you have more than one phone number enrolled, you will need to follow this process with each phone number or contact the Inviting Company for assistance.
If you want to stop receiving text messages or voice calls from only certain people from the Inviting Company, please contact the Inviting Company and let them know. They can help walk you through the process to limit who communicates with you via SL2.
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What are the benefits of using the SL2 Communication Platform?
SL2 helps to increase security and compliancy of your communications with the Inviting Company.
Some regulations exist that prohibit text messages and voice calls unless the security and compliance features that are in SL2 are available. SL2 enables organizations, like your Inviting Company, to be able to communicate with you through text messages and voice calls when they might have not been otherwise allowed to do so.
SL2 is intended to help organizations like the Inviting Company follow their rules and improve their ability to communicate with users like you.
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What do I do if my phone number changes?
If your phone number changes, you should let the Inviting Company know right away to avoid your messages being sent to your old number. Ideally, you should follow the opt out process described above before you change your phone number. You will also need to enroll your new phone number following the same enrollment process described above to enable communications to your new phone number.
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What do I do if I change carriers?
If you change carriers but keep the same phone number, you should let the Inviting Company know so they can help you test the SL2 communications to ensure they are still properly functioning. In some instances, you may need to enroll the number again.
If you change carriers and change your phone number, you should let the Inviting Company know right away to avoid your messages being sent to your old number. Ideally, you should follow the opt out process described above before you change your phone number. You will also need to enroll your new phone number following the same enrollment process described above to enable communications to your new phone number.
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Will you send me ads or marketing offers?
CellTrust will not be sending you any ads, marketing, or other communications itself.
Under current laws “marketing” can mean any offer of goods or services. If someone from the Inviting Company tells you about a new product they have that might help you, those details could be considered marketing. CellTrust requests that you include consent to marketing communications so that the representatives from the Inviting Company do not have to use a different method of communicating with you if they want to give you information about available products or services.
If you have questions about the specific types of text messages and voice calls you will receive through the SL2 Communication Platform, please contact the Inviting Company. They can provide you with more details about how they specifically use SL2 to communicate with you and address any concerns you have about the types of communications.
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How much does this service cost me?
CellTrust does not charge you anything to communicate with the Inviting Company through the SL2 Communication Platform, but messaging or data rates from your carrier may apply.
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Can I enroll more than one phone number?
Yes. You are welcome to enroll as many phone numbers as the Inviting Company allows, but each phone number will need to be enrolled separately. If you decide to opt out and no longer receive text messages or voice calls via SL2, you will need to be sure to follow the opt out process for each number you have enrolled.
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Can I receive communications internationally?
Your ability to communicate with the Inviting Company while abroad will depend upon your carrier, the specific coverage you have with your carrier, and any rules or policies of the Inviting Company.
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I still have questions; how can I reach a real person?
You can reach the Inviting Company for more information using their standard email addresses and phone numbers. If you need CellTrust’s help in getting in touch with someone from the Inviting Company, please email us at .
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