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Overview

100+ ENTERPRISES TRUST CELLTRUST

When it comes to mobile communications – usability and productivity matter – and in highly regulated industries such as financial services, government and healthcare – oversight, eDiscovery and compliance matter. This is why 100’s of enterprises trust CellTrust SL2™ to meet all of these requirements with a flexible solution that works for their users, their customers, and their regulators. CellTrust SL2 delivers the best of compliant BYOD to drive employee adoption, increase productivity, and maximize ROI on communication infrastructure, while providing a positive and compliant mobile experience for everyone.

EMPOWERING COMPLIANT BYOD

SL2 separates personal and business activity on the same smartphone – with optional real-time archiving of all business text, voice and chat communication on both the desktop and the smartphone. SL2 makes it possible for the compliance team to set policy, supervise and enforce control, while users and their customers are communicating seamlessly on their preferred communication channel – all on one Mobile Business Number (MBN) and their preferred device.

Business

Compliance

Full contextual history and archiving of user to customer and customer to user digital communication of SMS/text, chat, and Secure Voice to MBN.

Secure Calls & SMS

CellTrust’s patented technology ensures communications are time and date stamped, tracked, logged and archived to help safeguard the enterprise. Patented SecureSMS® and SecureVoice™ enable increased security for app-to-app communications.

Separate MBN

Makes seamless BYOD deployments possible by assigning a separate Mobile Business Number (MBN) on iOS and Android devices enabling business calls to be made on the MBN instead of the user’s personal number.

Safeguard assets

The company controls the MBN assigned to the device. If an employee leaves, the business number and associated contacts stay with the company.


Personal

Personal Data

Enables selective wiping so that only business data is deleted. Personal data and apps on BYO devices remain untouched.

Employee Choice

Empower employees to work where, when and how they choose for maximum flexibility and productivity.

DEVICE FLEXIBILITY

SL2 is available for both iOS and Android Operating Systems making it easy to use the device of choice.

User Experience

Enhanced user experience helps drive employee adoption, enables productivity and reinforces a positive mobile experience for enterprise BYOD success.

Features

COMPLIANT NEVER LOOKED SO GOOD

Compliant mobile communications has never looked so good. Our elegant design packed with user-centric functionality for iOS and Android delivers an enhanced mobile experience to foster enterprise adoption. From multi-device support, multiple MBNs, and extending account access and user management to the desktop—CellTrust SL2™ delivers the best of BYOD while helping organizations enhance mobile security and enforce compliance.

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User-Based, Multi-Device Access

No longer tied to one device, users may access CellTrust SL2™ voice and messaging capabilities on registered smartphones, tablets and desktop—all using the same Mobile Business Number (MBN).

Multiple MBNs

Assign multiple MBNs to a single user, allowing professionals in financial services, government, healthcare or other industries that work at multiple subsidiaries or regions, to have specific numbers tied to those groups.

Contacts and Calendar

Import 1000, 5000, or 10000 contacts in seconds and SL2 Integrates with calendar for automatic appointment setting and reminder functionality.

Automatic Replies

Automatic replies can be activated from the SL2 App in addition to the Desktop. Users can let their customers know when they are not in the office or their response might be delayed. Automatic Replies can include a referral to someone else who can respond in their absence.

Groups / Organizational Units / Broadcasts

Create group chats with unlimited people or based on Organizational Units. Stay connected with internal and external contacts that you regularly communicate with and have the ability to broadcast important messages instantly.

Email Journaling

CellTrust SL2™ provides app users an email summary of all messaging communications app-to-app and app-to-external contacts during the previous 24-hour period for easy recall.

Supervisory Functionality

To help meet FINRA, SEC, IIROC, Dodd-Frank Act, GLBA, SOX, FCA, MiDFID II, FOIA, Sunshine Laws, HIPAA regulatory compliance

User-Based Policies & Compliance

In addition to granting limited system access based on job function, compliance officers may now define distinct policy groups and push policies to users directly from the desktop app.

Dashboards & Reporting

Users can easily track message activity, MBN minutes, registered devices and more, while compliance officers can filter and produce customized reports at the organization, group and user level.

Patented SecureSMS™

Enterprise level secure text messaging with AES end-to-end encryption protects sensitive information and intellectual property on all SL2 app-to-app communications.

Patented SecureVoice™

Captures all incoming and outgoing calls made on a mobile device and provides audio recordings to help meet supervision and compliance needs on all SL2 app-to-app communications.

File Transfer / MMS

Send encrypted file transfers and MMS with the ability to archive. The app encrypts the entire message library, and files are encrypted in transit, at rest and on servers.

Secure Remote Connectivity

Our user-centric management allows employees to have their account on more than one device with the ability to securely connect and communicate with messaging systems at remote office locations via both BYOD and the desktop simultaneously.

SecureVoice Reliability and Cost Savings when Roaming

CellTrust continues to enhance SecureVoice infrastructure for highly sensitive calls using Wi-Fi, 3G, 4G and LTE network protocols for reliability and cost savings on roaming.

Hosted in Microsoft Azure®

For ease of deployment, security, scalability and redundancy, CellTrust SL2 is hosted in the Microsoft Azure cloud.

Voice Calls

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EFFECTIVELY MANAGE WORK AND PERSONAL VOICE CALLS ON A SINGLE DEVICE

SL2 patented technology captures all incoming and outgoing calls made on a mobile device and provides audio recordings to help meet supervision and compliance needs. Now it’s possible for businesses to issue their workforce with an Apple iOS™ based or Android™ based mobile phone, or allow employees to bring their own devices—and be in support of compliance.

Compliance

SL2 provides tools to help meet HIPAA, SOX, SEC, GLB and the Dodd-Frank Act in the United States; FSA and FCA in the United Kingdom; and MiFID II in Europe among others.

Dual Persona

Employees can confidently communicate with colleagues, partners and clients knowing that their personal communications remain separate. Businesses have assurance that corporate assets, intellectual property and client contacts are protected.

Secure Voice

Powerful encryption and traceability for highly sensitive calls using WiFi, 3G, 4G and LTE network protocols for reliability and cost savings on roaming.

Single Number Reach

Redirect calls to any phone or device giving employees the ability to engage in business calls.

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Messaging

EFFICIENTLY STAMP, TRACK, LOG & ARCHIVE TEXT MESSAGES

All text messages sent using the app are time and date stamped, tracked, logged and can be archived for eDiscovery. The dual persona feature allows organizations to apply policies—such as data erasure and archiving only to the business data—as opposed to other solutions that archive at the carrier level or use device syncing, where all communication data from the device is archived.

Compliance

All text communications sent using the app can be time and date stamped, tracked, logged and archived for eDiscovery in support of compliance demands.

Secure Messaging

Enterprise level secure text messaging with AES end-to-end encryption protects sensitive information and intellectual property on all SL2 app-to-app communications.

Email Journaling

Email journaling provides CellTrust SL2™ app users an email summary of all messaging communications app-to-app and app-to-external contacts during the previous 24-hour period.

Discrete Message Lifespan

Define the duration of a sent message’s availability and storage on the receiving device.

Message Status

Know when a message has been delivered, opened and deleted.

Urgent Messaging

Ability to override the silent mode of a device for urgent messages.

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Desktop App

SEAMLESS & SECURE FROM MOBILE TO DESKTOP

CellTrust understands that BYOD success starts and ends with the user. That’s why CellTrust SL2™ offers a desktop app that delivers both secure messaging functionality and calling capability, in parallel with the mobile application. Our user-centric management allows employees to have their account on more than one device with the ability to securely connect and communicate with messaging systems at remote office locations via both BYOD and the desktop simultaneously. Additional management features and benefits include:

  • At-a-Glance Dashboard
  • Address Book
  • My Profile
  • My Contacts
  • My MBNs
  • My Devices
  • My Policies
  • Report Center
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MAXIMIZES LANDLINE ROI

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SL2 PROTECTS CLIENT CONTINUITY

When a user makes a phone call from their SL2 mobile app – the caller ID is that of the user’s business landline. This feature helps to maximize the return on your existing landline infrastructure investment, drives user productivity and protects customer continuity by providing them with one MBN which always remains with your organization for calling, texting or chatting.

MAKES EVERY BUSINESS NUMBER TEXTABLE

SL2 on the desktop is intuitive and user-friendly, making communicating both inside and outside your organization a snap. Integrating voice, text and chat seamlessly and compliantly at your fingertips, SL2 makes every business number textable.

SERVICE PROVIDER REMAINS THE SAME

The voice functionality of the landline and current service provider remains the same and can be activated in association with an existing or new landline desk phone number. All calls received on the landline telephone number are directed to the existing phone service provider and can be forwarded to the user’s smartphone depending on whether the user is in the office or on the go.

SL2 LANDLINE FEATURE DRIVES PRODUCTIVITY

Smartphones are perfect for texting, but often users need to manage all their customer communication while in the office from their desktop.

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Compliance Control

COMPLIANCE TEAM HAS FULL CONTROL

The SL2 administrative dashboard provides the compliance team with an easy to deploy and configure mobile communications management platform. They can configure archiving settings, assign Mobile Business Numbers, set and change rules and policies, correlate and supervise voice, text and chat activities for enforcement and eDiscovery, helping meet FINRA, SEC, IIROC, Dodd-Frank Act, GLBA, SOX, FCA, MiDFID II, IIROC, FOIA, Sunshine Laws, HIPAA and other regulatory guidelines.

ONBOARDING IS A SNAP

Once an MBN is provisioned by compliance, the user can begin communicating immediately with all the integrated compliance and security features SL2 offers. Compliance will simultaneously have real-time oversight of the MBN channel regardless of the device and be able to adjust policies as required.

APPLY POLICIES TO BUSINESS DATA ONLY

SL2’s dual-persona feature allows organizations to apply policies such as data erasure and archiving to business data only – as opposed to other solutions that archive at the carrier level or use device syncing, where all communication data from the device is archived.

DASHBOARD WITH FULL OVERSIGHT AND REPORTING

Compliance teams maintain full oversight and control through the SL2 Administrative Dashboard. At a glance, supervisory staff have real-time oversight of user activity, organizational units, devices, policies, MBN’s, archiving, system logs and more across their network to monitor business usage and ensure compliance with enterprise policies. With the SL2 Reporting feature compliance teams can filter and produce customized reports at the organization, group and user level on key data within their SL2 mobile communication network.

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Archiving

SECURE REPORTING, AUDIT TRAILS & E-DISCOVERY

To help mitigate risk and respond to eDiscovery and compliance demands, CellTrust SL2™ offers comprehensive reporting, audit trails, traceability and archiving. Also, all administrative and operator activities are logged for server audit trails, and intrusion attempts are logged for intrusion detection reports.

EASILY INTEGRATES WITH THE LEADING ARCHIVING & CAPTURE TECHNOLOGIES

Choose from a custom archiving solution or one of CellTrust’s leading archiving technology partners to capture, manage and archive voice, chat, text and multimedia messages in support of eDiscovery and regulatory compliance.

SMS & Voice Archiving: Store electronic records of text messages and phone logs in preparation for regulatory audits

Meet Regulatory Compliance  & Evidentiary Standards: Including FINRA, SEC, IIROC, Dodd-Frank Act, GLBA, SOX, FCA, MiDFID II, FOIA, Sunshine Laws, HIPAA and other regulatory guidelines

Searches: Quickly access archived data in context with built-in search tools

Reporting: Leverage administrative access in order to audit content, receive intrusion reports and follow audit trails

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