SL2™ DatasheetSL2™ for BlackBerry®

Overview

EMPOWERING COMPLIANT BYOD ACROSS +100 COUNTRIES

For BYOD customers, SL2 separates personal and work activity on the same smartphone. We deploy a separate, second phone number via the SL2 app. These are called Mobile Business Numbers™ (MBN) on employee phones to segregate work and personal communication. Voice and text/sms communication can be captured for review by compliance officers as well as archived for e-discovery.
 

ONE PHONE, TWO OR MORE PHONE NUMBERS

We offer domestic and international numbers (MBN’s). We can text enable landline phone numbers. All communication passing through the SL2 platform can be archived via a partner for e-discovery and long-term storage, as well as through simple solutions such as email journaling.
 
 

Secure Calls & Chat within Platform. Standard Voice SMS / MMS as well.
Supports FINRA, SEC, GLBA, SOX, DFA, IIROC, FCA, MiFID II, HIPAA, FOIA

Work

Compliance

Communications are time and date stamped, tracked, logged and archived for e-discovery. A contextual history of user and customer communication via MBN is provided.

Separate Number (MBN)

BYOD deployments are assigned Mobile Business Numbers (MBN’s) on iOS and Android devices that separate work and personal calls, SMS and chat.

Safeguard assets

The organization controls the MBN assigned to devices. Subject to carrier requirements, if an employee leaves, the work number and associated contacts stay with the organization and can be transferred to another employee. Communications are eDiscoverable. Work data can be remotely wiped.


Personal

 

Personal Use

Information and apps on BYOD devices that are personal instead of business can remain untouched.

Employee Choice

Employees get to use their smartphone of choice with their preferred service plan.

Personal Privacy

User privacy remains intact when using their personal phone number. The SL2 app only captures the business data through the app and MBN.

User Experience

Enhanced user experience helps drive employee adoption.

Features

Multi-device support, multiple phone numbers, near real time desktop access and user management, CellTrust SL2 delivers.

 

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User-Based, Multi-Device Access

Voice and messaging capabilities on registered smartphones, tablets and desktop—same Mobile Business Number™ (MBN).

Multiple MBNs

Assign multiple phone numbers (MBNs) to a single user.

Cellular/SIM or VoIP Calling

Make calls using VoIP, or use your Cellular/SIM carrier in bandwidth challenged environments.

Contacts and Calendar

Import thousands of contacts quickly and schedule messages to be sent at a later time.

Automatic Replies

Let customers know you’re not available. Refer someone else who can respond / help.

Groups / Organizational Units

Create group chats with unlimited people. Groups can be based on organizational units.

Email Journaling

SL2 provides app users an email summary of all messaging communications app-to-app and app-to-external contacts during the previous 24-hour period for easy recall.

Paging / Broadcast Messages

With pager messages, the device continues to notify until answered, like a traditional pager. Broadcast messages are one-to-many for announcements.

User-Based Policies & Compliance

Grant limited system access based on job function. Define distinct policy groups and push policies to users directly from the desktop portal.

Dashboards & Reporting

Users can track message and voice activity. Compliance can filter and customized reports at the organization, group and user level.

SecureSMS® – Patented

Secure app-to-app communication with AES end-to-end encryption. Standard SMS / MMS as well.

SecureVoice™ – Patented

Captures all calls made, metadata, can provide audio recordings. Voice app-to-app with AES end-to-end encryption. Standard voice calls. Works on Wi-Fi, data or SIM card.

Encrypted File Transfer / MMS

Send encrypted files and MMS and they are archived. The app encrypts the entire message library, and files are encrypted in transit, at-rest and on servers.

Reliability and Cost Saving when Roaming

Typically, Wi-Fi and data calls are more cost efficient when roaming.

 

Hosted in Microsoft® Azure

For ease of deployment, security, scalability and redundancy, SL2 is hosted in the Microsoft Azure cloud.

 

The following CellTrust patented technologies are used within SL2™:

Voice Calls

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WORK AND PERSONAL VOICE CALLS ON A SINGLE DEVICE

Patented technology captures all incoming and outgoing calls made on a mobile device and provides audio recordings to help meet supervision and compliance needs. Now it is possible for businesses to issue their workforce with an Apple iOS™ based or Android™ based mobile phone, or allow employees to bring their own devices—and be in support of compliance.

SINGLE NUMBER REACH

Single or multiple MBN’s and many devices (phones, tables, desktop). Integrate your existing PBX and use your existing phone numbers.

Cellular/SIM or VoIP Calling

Make calls using VoIP, or use your Cellular/SIM carrier in bandwidth challenged environments.

SECURE VOICE

Powerful encryption and traceability for highly sensitive calls using WiFi, data or SIM on 3G, 4G and soon 5G networks. Reliability and cost savings while roaming.

DUAL PERSONA

Employees keep their personal phone and SMS private. Work communication is safeguarded, app-to-app communications encrypted, all via MBN’s.

COMPLIANCE

SL2 provides tools to help meet FINRA, SEC, GLBA, SOX, DFA, HIPAA, and FOIA in the United States; IIROC in Canada; FSA and FCA in the United Kingdom; and MiFID II in Europe, among others.

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Messaging

TRACK, LOG & ARCHIVE TEXT MESSAGES

All text messages sent using the app are time and date stamped, tracked, logged and can be archived for e-discovery.

Compliance

Generate reports and manage policies organization wide, in organizational units, or device-specific on the Admin portal or through your UEM.

Secure Messaging

Text messaging with AES end-to-end encryption protects sensitive information and intellectual property on all SL2 app-to-app communications.

Email Journaling

Email journaling option delivers app users an email summary of all messaging communications, app-to-app and app-to-external contacts, during the previous 24-hour period for easy recall.

Data / Message Retention

Define the duration of a sent message’s availability and storage on the receiving device.

Message Status

Know when a message has been delivered, opened and deleted.

Urgent Messaging

Ability to override the silent mode of a device for urgent messages.

pocket-phone

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Desktop Access

SEAMLESS & SECURE FROM MOBILE TO DESKTOP

Access CellTrust SL2 via browser on any device for both messaging and calling in near real time. Since it is in near real time, you can use one device to send and another to respond simultaneously. Additional management features and benefits include:
 

  • At-a-Glance Dashboard
  • Address Book
  • My Profile
  • My Contacts
  • My MBNs
  • My Devices
  • My Policies
  • Report Center

 

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MAXIMIZES LANDLINE ROI

Enable text messaging to your existing desk phone numbers

 

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CLIENT CALL OR TEXT ONE PHONE NUMBER

After CellTrust enables your landlines for texting, the SL2 platform uses the caller ID of the landline. Clients only have one number to call or text and do not need SL2 on their phone.

SERVICE PROVIDER REMAINS THE SAME

Voice functionality of the landline and current service provider remains the same. Calls received on the landline number go to the desk phone and can be forwarded, or simultaneously ring, the user’s smartphone.

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Compliance Control

COMPLIANCE TEAM HAS FULL CONTROL

SL2’s administrative dashboard is an easy to use and configurable management platform. Configure archiving settings, assign Mobile Business Numbers, set and change rules and policies, and correlate and supervise voice, text, chat activities and more.

DASHBOARD WITH FULL OVERSIGHT AND REPORTING

Compliance teams maintain full oversight and control through the SL2 Administrative Dashboard. At a glance, supervisory staff have near real time oversight of user activity, organizational units, devices, policies, MBN’s, archiving, system logs and more across their network to monitor usage and ensure enterprise policies. With the SL2 Reporting feature, compliance teams can filter and produce customized reports at the organization, group and user level on key data within their SL2 mobile communication network.

ON-BOARDING IS EASY

Once an MBN is provisioned by compliance or IT, the user can begin communicating immediately with all the integrated compliance and security features SL2 offers.

APPLY POLICIES TO WORK DATA ONLY

SL2 compliance controls only apply to work data via the MBN.

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Archiving

SECURE REPORTING, AUDIT TRAILS & E-DISCOVERY

To help mitigate risk and respond to e-discovery and compliance demands, SL2 offers comprehensive reporting, audit trails, traceability and archiving integration. Also, all administrative and operator activities are logged for server audit trails, and intrusion attempts are logged for intrusion detection reports.

EASILY INTEGRATES WITH THE LEADING ARCHIVING & CAPTURE TECHNOLOGIES

Choose from a custom archiving solution or one of CellTrust’s leading archiving technology partners to capture, manage and archive voice, chat, text and multimedia messages in support of e-discovery and regulatory compliance.

SMS & Voice Archiving: Store electronic records of text messages and phone logs in preparation for regulatory audits.

Meet Regulatory Compliance & Evidentiary Standards: Including FINRA, SEC, IIROC, Dodd-Frank Act, GLBA, SOX, FCA, MiDFID II, FOIA, Sunshine Laws, HIPAA and other regulatory guidelines.

Searches: Quickly access metadata with built-in search tools.

Reporting: Leverage administrative access in order to audit content, receive intrusion reports and follow audit trails.

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