Thank you for contacting CellTrust. Please read carefully as this is an important announcement.
In response to the state of emergency due to COVID-19, or the 2019 Novel Coronavirus, CellTrust Pandemic Event Management practices are currently in effect. Per CellTrust’s policy for pandemic events, and in accordance with recommendations from the CDC and other state and federal health agencies, certain CellTrust employees may be working from home. While you may still reach us through our standard phone system, we advise you to utilize email for faster service. You may utilize the following emails or other online contact resources on this site to contact us:
For more information: https://www.celltrust.com/covid-19-outbreak-business-continuity/
1500 West Georgia, 13th Floor
Vancouver, V6G 2Z6
(778) 375-3235 main
4th Floor, Cavendish Square
London, W1G OPW
+(44) 0203 755 3216 main
Our Premium Support Analysts offer front-line Support 24/7. For more information contact .
WHAT IS A CDSR?
A Customer Designated Support Requester
or CDSR is the point of contact and liaison
between the Customer user community
and the CellTrust Support team.
CDSR’s login to my.celltrust.com
or email us at
WE’RE READY TO HELP
CellTrust Corporation is committed to providing a quality customer experience. Our support team works closely with your Customer Designated Support Requester or CDSR to respond to your product- or service-related questions and manage new requests. Your CDSR has a dedicated account under my.celltrust.com with a direct line to our Customer Support Analysts. Please reach out to your internal CDSR first – as only a registered CDSR is authorized to open support cases with CellTrust.
REGISTER CUSTOMER DESIGNATED SUPPORT REQUESTERS
CellTrust requires that a Customer Designated Support Requester (CDSR) be the point of contact and liaison between the Customer user community and the CellTrust Support team. Each Customer may register up to three (3) CDSRs using the form below. Only a registered CDSR is authorized to open support cases and authorize CellTrust to communicate with an end user or access services to resolve an issue. Upon request, CellTrust will create one login account per registered CDSR to access the my.celltrust.com portal. To register as a CDSR, please complete the form below and email a copy of this document to .
CELLTRUST PREMIUM SUPPORT 24/7
Our Premium Support Services make it easier to respond to IT demands and complexities. As your organization’s CDSR, an extended CellTrust technical support team will provide you with expert assistance, tools and technologies that will keep your users up and running, allowing you to focus on business priorities. Our Premium Support Analysts offer front-line support for your product and process questions. As your central point of contact for reporting and tracking issues and inquiries, we take ownership of your situation and work through the relevant CellTrust teams to get you the answers you need.
To learn more about our Premium Support Services, please contact your CellTrust Account Executive for more information on how to obtain premium support for your company and receive 24/7 access to technical support or contact .
The information provided will not be shared with any external entity. To route your request or comment to the appropriate CellTrust department, please select from the list below. Forms submitted without the proper information will not be contacted.
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