Text messaging has been around for more than 20 years, but is now just hitting its stride when it comes to business communications. Initially used as a way for consumers to send brief messages or images to friends, texting is finally being viewed as a powerful tool to help businesses better connect with their customers. … Continue reading How Brands Use SMS to Improve Customer Service →
In recent years, the government sector has become increasingly impacted by the evolution of technology. From smart phones to social media, and now wearables, it is easier than ever before for the public to keep a close eye on their local government officials. Today, with the U.S. Transparency in Government Laws “Sunshine Laws,” all forms … Continue reading Sunshine Laws: New Light on Texting & Public Information →
In a cascading pattern of modernization, the U.S. federal government and healthcare accreditation bodies are building in guidelines for secure messaging. The most recent Certification Companion Guide (CCG) issued by the Office of the National Coordinator includes guidance on secure messaging between providers and patients. Specifically, the criteria that need to be met include separate … Continue reading Secure Messaging Gets the Green Light in Healthcare →
(excerpt from the Association of Corporate Counsel, Docket, March 2016) Very little occurring in global commerce nowadays seems to be getting more visibility or having more impact than what is occurring in the European Union (EU) with data protection laws and regulations. (If you want to know more about the historical European approach to data … Continue reading The General Data Protection Regulation →
I recently had the pleasure of representing the Association of Corporate Counsel by moderating a panel at the National Bar Association conference in Scottsdale, AZ. The panel, “Understanding Cybersecurity Risks: Issues & Trends,” included four exceptional speakers: Marcus A. Christian, Partner, Mayer Brown LLP; Lillian S. Hardy, Counsel, Hogan Lovells; Antonio D. Robinson, Vice President, … Continue reading Are You Prepared in the Case of a Data Breach? →
The latter part of 2015 saw social media and legal alerts blowing up about the EU/US Safe Harbor and the EU General Data Protection Regulation (the “GDPR”). Unless one is a privacy professional working with European data, one probably is relatively unfamiliar with the EU/US Safe Harbor and just what is going on. Here is … Continue reading Safe Harbor is Dead! A Primer on EU Data Transfer And Why We Should Care →
The bring-your-own-device (BYOD) trend continues to be a growing trend for businesses. In fact, according to Gartner, 38 percent of companies expect to stop providing devices to workers by 2016, and by 2017 half of all businesses will require employees to provide their own mobile devices. Researchers have estimated that there will be more than … Continue reading Mobile Personas Help Solve BYOD Issues →
According to Forrester Research, more than half of North American and European organizations are developing bring-your-own-device (BYOD) policies in the workplace. However, letting employees use their personal mobile devices for work-related purposes can cause problems relating to company security policies, laws and employee privacy perceptions. Many businesses, for example, have deployed enterprise mobility management (EMM) … Continue reading Balancing Security and Privacy in BYOD →
In the span of just one year from 2012 to 2013, smartphone thefts in the U.S. nearly doubled to 3.1 million, according to Consumer Reports. Every one of those losses and thefts could enable multiple security breaches for businesses and organizations. Why? Because confidential data stored on a mobile phone isn’t the only asset that’s … Continue reading Five Best Practices for Securing Mobile Devices and Everything They Touch →