CellTrust's email support is free and available from 7:00 AM to 6:00 PM Arizona Time. CellTrust phone support is prefered to be used for emergency support and in the instance of an outage lasting more than one (1) hour, or if 100% of the customer's transmissions are affected.
Please note the following support guidelines:
- Phone support is for emergency use only. An emergency is defined as an outage lasting longer than one (1) hour or a 100% message delivery failure rate.
- Premium Support is available for an additional cost. Please contact your CellTrust Account Executive for more information on how to obtain premium support for your company.
- For Technical Support please visit CellTrust Forums for an immediate response to many of your technical and configuration-related questions
- A technical support representative will email a specific response to your customer query within 4 hours during regular business hours.
CellTrust® Premium Support Plan
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CellTrust® Corporation is committed to providing a quality customer experience. CellTrust Support is happy to assist you with troubleshooting and resolving standard or cross platform integration and other issues between our system and the end user device, or with communication through a carrier who is utilizing our solutions. The CellTrust Support Center can be reached by email and phone.