Support Center

Product Support

CellTrust® Premium Support Plan

Get 24/7 access to CellTrust technical support!


CellTrust® Corporation is committed to providing a quality customer experience. CellTrust Support is responsible for troubleshooting and resolving integration and other issues caused by our system between the end user device and communication through the carrier who is utilizing our solutions. The CellTrust Support Center can be reached by email and phone.


Support Policy


CellTrust's email support is free and available from 7:00 am to 6:00 PM Arizona Time. CellTrust phone support is for emergency use and only when there is an outage lasting more than one (1) hour or if 100% of the customer’s transmissions are affected. Your issues are important to us. For fast and effective results, please follow the Email Support Process:

  1. Please direct your support requests via email to
  2. Our system will respond with a Thank You email, which will include your Case number and links to the top five frequently asked questions in the forum. We encourage you to review the FAQs in the forum as they may provide an answer to your problem
  3. A technical support representative will email a specific response to your customer query within 4 hours during regular business hours.

Please note the following support guidelines: