Direct Energy Connecticut SMS Terms and Conditions

Direct Energy (“DE”) short code 50889

Program Description


Direct Energy Connecticut SMS Notification is a service offered by DE, a provider of electric service to residential customers. The Public Utility Regulatory Authority of Connecticut (“PURA CT”), the regulatory arm for electric utilities for the State of Connecticut, requires an SMS enabled cell phones of customers subscribed to receive electric service from DE to use said SMS cell phones as the communication vehicle to be informed of time sensitive information about their account and service contract including terms, rates, and conditions. This program is per compliance requirement of the Connecticut PURA Docket Number 13-07-18 that stipulates an option for the electric service customers to be able to request that notification of the upcoming changes in their service terms, rates, and contracts to be sent to their cell phones using an SMS message.

The PURA CT requires the customer to be able to receive the SMS messages as a part of their notifications. The use of SMS messages is an obligation of DE based on customer’s written consent to opt into this method of notification. This short code is only used for electric service rates or terms change related messaging.

Supported Carriers

Direct Energy Connecticut SMS Notification is supported by all major carriers, including AppalachianWireless, AT&T, Bluegrass, Boost, CarolinaWestWireless, Cellcom, Cincinnati Bell, Cox Wireless, Cricket, C-Spire f.k.a. CellularSouth, ECIT, GCI, Illinois Valley IVC, Immix, Inland Cellular, Metro PCS, Nex-Tech, Nextel, Ntelos, Sprint, T-Mobile, United Wireless, U.S. Cellular, Verizon Wireless, Virgin Mobile USA and West Central Cellular.

T-Mobile is not liable for delayed or undelivered messages.

Cost

There are no premium charges for joining DE SMS Notification service. Message and data rates may apply.

Message Frequency

Subscribers to Direct Energy Connecticut SMS Notification may receive at most 1 message per month regarding time sensitive information such are rate change which may require a customer to take appropriate timely action.

How to opt-out

To opt-out of the Direct Energy Connecticut SMS Notification, reply STOP to 50889. An unsubscribe message will be sent to your number confirming the cancellation, but no more messages will be sent after that one.

Support/Help

For support or information about Direct Energy Connecticut SMS Notification, reply HELP to 50889. Optionally, you can call us at 1-800-571-4900.

Privacy Policy

DE is committed to the privacy of its customers. Our collection and use of your cell phone number and any other personal information is governed by our Privacy Policy which can be found at http://www.directenergy.com/privacy-policy.