Wallet Support


Downloading CellTrust Wallet

To download CellTrust Wallet, visit my.celltrust.com in your browser on your phone.

Wallet Installation Guide

Visit Wallet Installation guide for step-by-step instruction to download and install the Wallet on your mobile phone.



Most Frequently Asked Questions - CellTrust Wallet

After I download and install the CellTrust Wallet application onto my mobile device, do I need to create an account on the website?
No. Once you have registered the application on your mobile device, an account is automatically created for you on the website. You only need to log into the website using the name and password you used when registering on the mobile device.
Do I need to put a (1) in front of my phone number when logging on to the CellTrust website?
No. When a new user initially registers on the mobile device, you must select a country. This country code gets stored on the website and will automatically be inserted.

What data is currently available on the CellTrust Wallet and from which services?
The CellTrust Wallet continues to expand its reach and currently supports data from numerous organizations across the financial services and travel industries:

  • Zions Bank
  • Enterprise Rent-A-Car
  • Courtyard Hotels
  • Air Trans Airlines
  • Aloha Airlines
  • Frontier Airlines
  • Wachovia
  • IC Hotels Priority Club
  • Radisson Hotels
  • Carlson Hotels
  • TripRewards
  • Air Trans Airlines
  • Aer Lingus
  • Lan Pass
  • Americinn
  • Bank Of America
  • Aero Plan
  • Red Lion Hotels
  • Midwest Airlines
  • Priority Club
  • Saudi Arabian Airlines
  • TAP
  • Qatar Airways
  • Kris Flyer
  • Air Baltic
  • Sabre
  • La Quinta Hotels
  • Alitalia
  • Brussels airlines
  • Asia Miles
  • Air Jamaica
  • OK Plus
  • Skywards
  • Flying Blue
  • Citicards Citibank
  • AeroMexico
  • Alaska Air
  • American Airlines
  • Best Western
  • British Airways
  • Continental Airlines
  • Delta
  • Hyatt
  • Marriott
  • North West Airlines
  • Quantas Airlines
  • SAS Rewards
  • Southwest Airlines
  • Starwood Hotels
  • Thai Airlines
  • United Airlines
  • US Airways
  • Avis
  • Hertz
  • Wells Fargo


I am still having problems logging into the website. I have correctly entered the phone number as the user name and my password and am still not gaining access. What am I doing wrong?
If you are sure that you entered your user name and password correctly, check to see that you have checked the box next to the EULA. You only have to check this box once, the first time you log into the website, after that you should not have to check the EULA again.
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Product Use Questions
 
I have selected the alerts that I want to have sent to my mobile device. Why am I not getting any alerts?
For each card you will be using, you must sign up for alerts with that specific card´s email alerts. For example, if you want alerts from Wells Fargo, you will need to go to their website and select the alerts that you want to have sent to your email and mobile device. There will also be a section (if your card account provider supports this option) where you will enter your mobile device number. DO NOT ENTER A MOBILE DEVICE NUMBER IN AN EMAIL ADDRESS FIELD. YOU MUST USE THE SEQUENCED NUMBER DISPLAYED ON THE "MY ACCOUNT" SECTION OF THE CellTrust WEBSITE.
SEE THE HIGHLIGHTED CellTrust EMAIL ADDRESS? THIS IS THE SEQUENCED NUMBER YOU MUST ENTER IN THE CARD PROVIDER WEBSITE UNDER WIRELESS DEVICE. THIS IS SPECIFIC FOR EACH USER.
 
OR
 
YOU ALSO MUST PURCHASE SMS CREDITS TO BE ABLE TO RECEIVE ALERTS TO YOUR MOBILE DEVICE. If you have not purchased SMS credits from our website you will not receive any alerts. This can be done at our website just go to "My Account" and click on "Buy SMS Credits", credits can be purchased in increments of 50, 100, 500, 1000.

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