SMS Gateway Support


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To download manuals you can register and get access to all software development manuals from the CellTrust MyGateway dashboard.

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Most Frequently Asked Questions - SMS Gateway


Does CellTrust register and activate my short code?
Yes, Our provisiong team takes care of putting your application together, leasing the code, applications with carriers, and full carrier compliance. Our technical support team will also assist you with all phases of testing.
Does CellTrust support Premium SMS?
Yes, the CellTrust platform and gateway support premium billing with all major carriers in US, Canada and Europe.
Does CellTrust support MMS to sell ringtones and deliver pictures?
MMS is currently available only on Verizon and Alltel networks. CellTrust works with all the other carriers to support a WAP link to deliver rich content to end user phones.
I have registered but I get an error message from CellTrust MyGateway. Why?
Registration is not enough to activate the CellTrust Gateway. In order to send messages a short code should be assigned to you. For immediate results complete the on-line application for the short code/program (login, go to MyGateway > Manage Short codes > Add)or contact your CellTrust account representative to help you.
I can not send message to a specific number. Why?
There are several reasons when a message fails; the number might be invalid (such as a land line), the mobile phone might not support SMS (such as a pre-paid card which only supports voice calls), or sometimes carriers need to repair a routing path in order to send text message from short codes to a phone. You can always open a ticket with the phone number, message content, and date and time to trace the issue and our support team will get back to you.