Support Center

Support

We’re ready to help

CellTrust Corporation is committed to providing a quality customer experience. Our support team is available to respond to your product- or service-related questions and manage new requests through email or by phone. Technical support representatives can quickly diagnose, address and resolve customer requests.

CellTrust’s email support is available to all customers from 8:00 a.m. to 5:00 p.m. Arizona Time. A technical support member will email a specific response to your customer query within 4 hours during regular business hours. Please note that phone support is for emergency use only. An emergency is defined as an outage lasting longer than one (1) hour or a 100 percent message delivery failure rate.

 |  (480) 515-5200

 

CellTrust Premium Support

Our Premium Support Services make it easier to respond to IT demands and complexities. Your extended technical support team will provide you with expert assistance, tools and technologies that will keep your users up and running, allowing you to focus on business priorities. Our premium support analysts offer front-line support for your product and process questions. As your central point of contact for reporting and tracking issues and inquiries, we take ownership of your situation and work through the relevant CellTrust teams to get you the answers you need.

To learn more about our Premium Support Services, please contact your CellTrust Account Executive for more information on how to obtain premium support for your company and receive 24/7 access to technical support.